Refund Policy

We charge only at the time of top-up. Using credits to generate content is not an extra charge. Refunds are processed per top-up: if approved, we reverse the corresponding credits and adjust your wallet.

Within 7 days of a top-up, if that top-up has produced no successful generation, used no benefits, and consumed no credits, you may request a full refund without giving a reason and at no cost. Credits automatically returned by the system from failed generations do not count as consumed.

If any credits from a top-up were used for a successful generation that was delivered, or if any credits from that top-up have been finally recorded as consumed or expired, that top-up is not eligible for the 7-day refund. Credits from that top-up—including unexpired credits—are non-refundable. Master compositing and signed-URL playback are service features, not refund reasons.

If a generation fails, the system automatically returns the credits deducted for that attempt to your wallet. Failed attempts are not charged and do not affect cooling-off eligibility.

Email your account email, order reference, and refund reason to support@nextu.studio. After approval, refunds are returned to the original payment method, typically within 5–10 business days; actual posting time depends on the payment provider.